On-machine services

Integrated technology, added value

Our dispensers are not just vending machines: they are intelligent platforms capable of offering a wide range of advanced services directly on the machine. Every function is designed to improve the user experience, simplify management, and generate new revenue opportunities for the retailer.

Talking Column

System that guides the operator in loading the columns: by pressing the microswitch on an empty column, the dispenser announces the product to be inserted. Reduces errors and speeds up operations.

Automatic Seller

Intelligent inventory management system: analyzes sales and suggests optimal configurations, offers alternative products in case of stockouts, and calculates potential losses from stockouts.

Visual Broadcast

Thanks to an exclusive partnership with Philip Morris, it is possible to show promotional videos during purchases. The tobacconist receives compensation with no additional costs.

Energy Saving

Intelligent management of displays and LEDs via proximity sensor to reduce energy consumption.

Receipt Reporting

Automatic and free transmission of receipts to the Revenue Agency, fully compliant with regulations.

Rechargeable Receipt

Allows credit to be reused in the form of a receipt at any time, avoiding refunds at tobacconists.

Quick Purchase

Allows the user to select the product simply by scanning it with the OCR reader: the dispenser automatically recognizes the barcode and immediately offers the purchase.

LIS Bills

Payment of pre-marked bills and PagoPA via PAX POS, available even outside business hours.

LIS Top-Ups

Wide range of phone top-ups, prepaid cards, purchase codes, and digital TV. Service available 24/7.

Mr Pay

Sale of cryptocurrencies, gaming accounts, and prepaid cards, plus acceptance of crypto payments with euro crediting.

BetPassion

Recharge gaming accounts and online bets directly at the dispenser, generating earnings for the point of sale even when closed.

Satispay

Contactless payment via the Satispay app, with reduced fees and immediate activation.

Electronic Wallet

Payment method via fingerprint, no cash or documents required. The user can manage and top up their credit independently.

Customer care

Real people, real support

Alongside our technical assistance service for troubleshooting and malfunctions, we offer a dedicated Customer Care team that supports every customer in the daily management of the vending machine.

A specialized team is always available to provide concrete and continuous support, not only for operational issues but also for all related activities: from POS management to documentation, from service activation to advanced use of the machine.

With AM, support doesn’t end at problem resolution: it begins with listening, continues with guidance, and strengthens over time.

Technical Assistance and Updates

Operational reliability, always up to date

Our technical assistance service is designed to ensure maximum operational continuity of AM vending machines. We intervene quickly and efficiently in case of faults or malfunctions, both remotely and directly on site, providing concrete support in every situation.

But we don't stop at problem resolution: with a structured system of software and firmware updates, we keep every machine always updated, performing, and secure. This allows us to introduce new features, improve user experience, and ensure full compatibility with the latest services.

With AM, every technical detail is under control: you focus on your business, we take care of the rest.

Dedicated Chat

A direct channel, always open

Every AM customer has access to a dedicated chat, designed to offer quick, personal, and traceable contact with our team.

Through this reserved channel, you can send requests, receive support, clarifications, or updates in real time, without waiting or intermediaries. Whether it is an operational doubt, a report, or simple information, your communication reaches directly those who can help you.

Why the dedicated chat makes the difference:
Quick responses from real people

Conversation history always available.

AM Shop

Spare parts always available, just a click away

AM Shop is the portal dedicated to AM customers for the direct and fast purchase of original spare parts for vending machines.

Forget waiting and complications: with just a few clicks, you can order everything you need to keep your dispenser always efficient and operational. All components are selected, certified, and updated according to AM standards.

Enter AM Shop and keep your dispenser always at peak performance, with the safety and reliability of official AM spare parts.

AM Club

Your machine, your business. Always under control.

AM Club is the free portal reserved for AM customers, designed to offer maximum control and maximum simplicity in managing your vending machine.

A real management platform, accessible from any device, which allows you to monitor in real time all machine activities, analyze data, activate services, and optimize every aspect of your business.