We’re hiring: Technical Support Employee
AM Automatic Machines is looking for a Technical Support Employee to strengthen our assistance team.
Responsibilities:
Provide remote support to field technicians for fault resolution
Assist in configuration changes and explain product functionalities
Analyze technical issues remotely
Open service tickets to report malfunctions
Requirements:
Experience: At least 5 years in a similar role (technical support and maintenance)
Education: Technical diploma (electronics/informatics preferred)
Skills:
Basic knowledge of electronics and IT
Strong planning skills and ability to work toward objectives
High learning aptitude
Preferred: basic knowledge of data networks
Soft Skills:
Goal-oriented and flexible
Excellent communication and interpersonal skills
Problem-solving and proactive attitude
What we offer:
Initial training on our products
Salary (RAL) based on experience, Metalworking National Contract (CCNL Metalmeccanico)
Location: Brescia or nearby province
Languages:
Italian (required)
Working Hours:
Full-time
Monday to Friday
Contract Type:
Permanent employment (Tempo indeterminato)
Benefits:
Company cafeteria
Professional development support
Additional Compensation:
Performance bonus
Overtime pay
Thirteenth-month salary
Experience:
Technical Support Employee: 3 years (preferred)